Shipping policy

Kalahari Cart Shipping Policy

Thank you for shopping with us! We are excited to deliver your order to your doorstep. Please take a moment to read our shipping policy for orders within Namibia:

1. Shipping Locations

We currently offer shipping to all locations within Namibia. If your address is outside our usual delivery areas, please contact us to confirm shipping options.

2. Processing Time

  • All orders are processed within 2 business days of receiving payment. Please allow additional time for orders placed during weekends, public holidays, or peak shopping seasons.
  • You will receive an order confirmation email once your order is placed, and a separate email or text notification when your order has shipped.

3. Shipping Rates

  • Standard Shipping: The cost of shipping will be calculated at checkout based on your delivery address and the weight of the items.

4. Estimated Delivery Time

  • Local Orders: 1-7 business days
  • Imported Goods: 14-25 business days

Please note that delivery times may vary depending on factors such as location and product availability.

Please note that shipping times may vary depending on your location and the courier service.

5. Shipping Carrier

We use reliable local carriers.

All deliveries are tracked, and you may receive a tracking number once your order has been shipped if requested.

6. Delivery Confirmation & Tracking

Once your order ships, you will receive an email or SMS with a tracking number so you can monitor the progress of your shipment. You can use this tracking number to check the status of your delivery via the carrier’s website.

7. Shipping Delays

While we strive to deliver your orders as quickly as possible, there may be occasional delays due to unforeseen circumstances such as:

  • Weather conditions
  • High demand during holidays or sales events
  • Delivery issues with third-party couriers

We will do our best to notify you of any significant delays, and we appreciate your understanding.

8. Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact us immediately at admin@kalaharicart.store. We will work with the carrier to resolve the issue, by issuing a refund.

9. Local Customs and Duties

For shipments within Namibia, there are no additional customs duties, just VAT, as the items are shipped within the country. However, if you are shipping to a different country or region, customs duties and taxes may apply, which are the responsibility of the customer.

10. Address Accuracy

Please ensure that the shipping address provided during checkout is correct. We are not responsible for delays or issues caused by incorrect address information.

11. Contact Us

If you have any questions about shipping, or if you need assistance with your order, feel free to contact our customer service team:

  • Email: admin@kalaharicart.store
  • Phone: +264 81 1607 495